A backstage corridor with warm light spilling from a stage door

Questions & Answers

Everything fans and artists ask us — and the honest answers. Still stuck? Contact us.

Getting Started

What is JamHubs?

JamHubs is a live stage on the internet. Musicians, singers, actors, comedians, and bands perform live from their browser; fans watch, chat, tip, and buy tickets. Five kinds of stages: Concerts, Theater Shows, Comedy, Karaoke, and Jam Sessions.

Do I need an account to watch?

No — free shows can be watched without an account. You'll need a (free) account to chat, tip, or buy a ticket to a ticketed show.

Is one account enough for both watching and performing?

Yes. Every JamHubs account can do everything — watch and tip one night, take the stage the next. There's no separate "performer account" and no commitment to perform.

What does an account cost?

Nothing. Signing up is free for everyone, always.

For Fans

How do I find something to watch?

The home page shows every room that's live right now, with a real preview of the stream. The Calendar lists every scheduled show by day, so you can plan your evening.

How does tipping work?

Open your wallet with the Add Funds button, then tip from the room — preset amounts or any custom amount from $1 to $500. Your tip is announced in the room chat the moment it lands.

Heads up: while JamHubs is in beta, wallets hold play money. Real payments arrive at launch.

What's a ticketed show?

Artists can put a ticket price on a performance. If a show is ticketed you'll see the price at the door; one purchase covers that entire performance. Buying early works too — get your seat before the curtain and you're in the moment the show starts.

Can I get a refund?

Tips are gratuities — they're final. Tickets are final once the show has gone live. If the act cancels without performing, your ticket refunds itself automatically — the full amount, straight back to your wallet, no forms. The details live in our Refund Policy below.

Are the rooms family-friendly?

Yes — JamHubs is strictly a performance site. Adult content is banned, full stop. If you see something that doesn't belong, report it and we'll handle it.

For Artists

What do I need to go live?

A computer with a camera and microphone, a modern browser (Chrome, Edge, or Firefox), and a JamHubs account. That's the whole list — no OBS, no streaming software, no encoder settings. Click Go Live, allow camera and mic access, and you're on stage.

What's my room address?

Your username IS your room: jamhubs.com/watch/your-username. Put it in your bios, flyers, and group chats — it never changes.

How do I get on the calendar?

On the Go Live page, use Your Shows: title, category, start time, duration, and (optionally) an advertised ticket price. Scheduled shows appear on the public calendar immediately, and fans can jump straight into your room from there.

How does Ticket Mode work?

Flip the switch on your Go Live page and set a price ($1–$500). From that moment fans need a ticket to enter your room — and they can buy before you start (pre-sales). Flip it off when the show ends. To change the price, end the session and start a new one, so everyone who already bought keeps exactly what they paid for.

How much do I earn?

70% of every dollar — tips and tickets alike. The other 30% keeps the lights on: servers, bandwidth, and running the site. No hidden fees, no exchange rates, no token math. Your lifetime earnings are always visible on your Go Live page, updating in real time as tips land.

When do I get paid?

During beta, earnings accrue in play money while we prove the platform. Real payouts ship with our payments launch — your earnings dashboard already tracks everything you'll be owed style-for-style when that day comes.

Tips for a great first show?

Schedule it on the calendar so it's discoverable. Pick a quiet, well-lit space; wired internet beats Wi-Fi; headphones kill echo. Greet people who join the chat by name — the tip announcements and chat are the heartbeat of a JamHubs room. And end with when you'll be back: the calendar is your encore.

Can my band perform together?

Absolutely — that's the Jam Session category. Set up in one room (garage, studio, stage), point one good camera and mic at the band, and go live together. (Playing together over the internet from different locations isn't supported — physics makes the delay unmusical.)

Refund Policy

Are tips refundable?

Tips are gratuities: a gift to a performer, delivered to them the moment you send it. Tips are not refundable.

Are tickets refundable?

A ticket buys entry to one performance. Once the act has gone live, tickets for that performance are final — whether you watched one minute or the whole show.

What happens if the act cancels?

If a performance is canceled before it ever goes live, every ticket for it is refunded automatically and in full — the entire amount returns to your wallet the moment the act closes the session. No request forms, no waiting, no partial amounts. You'll see it as a refund line in your wallet history.

Beta note: while JamHubs runs on play money, this policy operates exactly as written so that launch day changes nothing but the currency.

Tech & Troubleshooting

Which browsers work?

Current Chrome, Edge, and Firefox on desktop, and modern mobile browsers for watching. Broadcasting works best from a desktop or laptop.

The room says my camera can't be found

Check the camera permission in your browser's address bar and that no other app (Zoom, Teams) is holding the camera. Then refresh the page and click Go Live again.

How much delay does the stream have?

Under a second. When a fan tips during your solo, you'll see it while you're still playing it.

The stream froze or dropped

Refresh the page — you'll rejoin instantly. Broadcasters reconnect the same way; your room stays yours. If it keeps happening, wired internet is the usual fix.